Business Development Manager

The value-add things you’ll be doingClient OnboardingEnsure our new clients experience a seamless onboarding process from the online shopping cart, providing training via Teams where necessary.Updating CRM with accurate company and user information, reconfirm the plan best matching the client needs and ensure maximum value is provided to each new client by way of the best possible profiles, resulting in the most relevant tender notifications to their specific business.Recognise and identify upsell opportunities.Provide a smooth transition from subscription activation to on-going customer support and renewal.Client Relationship ManagementDevelop and implement strategic account plans to drive growth and maximise client value.Answer incoming customer phone calls and email queries from customers.Contact clients who have failed to make payment for their subscription.Analyse customer feedback and contribute suggestions for improving customer facing processes and product development.Making outbound calls to existing clients regarding customer experience, new products and/or services.Identify and pursue upselling and cross-selling opportunities within your account portfolio.Client RetentionMeeting and exceeding sales revenue / client retention targets.Manage and nurture existing client relationships to ensure high satisfaction.Proactively engage with your clients via phone and email using the insights and data available to you to enhance the client experience and reduce churn.Document all customer feedback and report weekly to the leader on trends, challenges, and results.Identify and address, either directly or indirectly, any issues our subscribers have which may cause them to cancel their subscription with us.Overcome and negotiate any customer objections during the renewal period and with clients who communicate their decision to cancel their subscription.