Guest Services Manager

As a Guest Services Manager, you represent SO/ Auckland with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times.What you will be doing:Consistently offer professional, friendly and engaging serviceYou work with the Front Office Leadership Team to lead and manage the day-to-day operation and long term strategic planning of the Guest Services departmentYou are familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Guest Services and Food & Beverage, providing hands-on support as neededGreet and interact with guests in a warm and friendly manner and conduct efficient check-in/check-out service ensuring all relevant information is recorded, processed and accurate payments takenLiaise and effectively communicate with all departments within the hotel regarding guest requirementsDeliver consistently high quality and efficient service to all guests and staffOffer assistance to all guestsEnsure that all guest registration cards are correctly completed including billing, profiles, departure times and special requestsAssists guests with airline, hotels, car rental, tours and restaurant reservations as requestedStepping into hotel operations to lend a helping hand when/where needed.