Vacancy caducado!
The opportunity | Te Whiwhinga mahi The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholdersProvide accurate information every time, and then ensuring all service requests are documented to a high standardWork within and contribute to our enthusiastic and energetic team spiritThis is a fixed term 9 months, full-time (37.5 per week) position. Remuneration - $46300 - $49000For more detailed information, please refer to the position description. About the team | Mō tō mātou rōpū The team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.It would also be advantageous to have:Experience within an IT Call CentreO365 Exchange and Active Directory experienceAn understanding of ServiceNow functionalitiesBasic I.T troubleshootingAbout you | He kōrero mōu Although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.Important Skills | Nga Pūkenga Motuhake Have excellent verbal and written communication skills with great listening and interpretation skillsAbility to learn new systems, software and procedures quicklyBe a team playerHave the ability to identify areas for continuous improvement and efficiencyThis position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands. 
Vacancy caducado!