Greet guests seated at the bar and solicit beverage orders; answer guests’ questions about drink items and make choice suggestions or recommendations upon request in order to practice the highest standards of Golden Touch guest service.
Verify that guests ordering alcoholic beverages meet the minimum age requirements for service by asking for and verifying the possession of a valid picture identification in order to lessen liability for the Nugget and protect the community from underage drinkers.
Prepare cocktails and other drinks by mixing ingredients such as liquor, soda, water, sugar and/or bitters, according to recipes or guests’ instructions; serve wine and bottled or draft beer in order to fulfill guest requirements.
Lessen liability and potential problems by observing the demeanor of guests in order to determine levels of intoxication and take appropriate remedial actions including notifying security, cutting off service and/or ordering alternate transportation.
Receive beverage orders from cocktail servers and other wait staff and complete these orders promptly so that guests in all casino venues receive world-class drinks service.
Check with patrons to determine that guests are satisfied, to respond to additional service requirements and to determine timely presentation of the bill.
Record all sales and “comps” by entering exact amounts into the point of sales terminal/cash register; total bills and accept payment from guests in a timely fashion in order to provide an accurate accounting of business.
Respond to guests’ questions, using the Quick Reference Guide, providing information about casino gaming promotions, special and other events and/or programs in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation.
Respond to public inquiries in a courteous manner to provide information within the area of assignment.