Summary:
To assist customers and representatives with customer inquiries, order taking, and support of the new and existing accounts.
Job Duties and Responsibilities:
1. Apply knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner.
2. Receive customer inquiries and product orders by telephone, email, and/or fax.
3. Write up customer order with appropriate numbers, quantity and pricing.
4. Input appropriate customer order information into computer.
5. Confirm Order Acknowledgements.
6. Maintain updated, organized files on all assigned customers.
7. Complete and submit customer activity reports each week on sales and backlog orders.
8. Analyze customer accounts and promptly make corrections and/or modifications to files.
9. Track on time delivery of shipped products.
10. Support Order Fulfillment by picking orders and validating pulled orders.
11. Provide Administrative Support to the Verdi plant.
12. Performs other related duties as assigned.
Skills:
Verbal Communication Skills
Written Communication Skills
Reading Comprehension
Active Listening
Technical Communication
Critical Thinking
Professionalism
Computer Literacy
Keyboard Skills
Customer Relations
Customer Service
Diplomacy
Filing
Math Aptitude
Organization
Project Management
Time Management
Flexibility
Physical Requirements:
The Customer Service Representative may exert up to 30 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. This position may require sitting for long periods of time, but will frequently be moving about the office. Will need to position oneself for filing. Must be able to communicate information effectively with internal and external customers. Reading and analysis of data is required. Reasonable accommodations can be made if necessary.
Education/ Experience:
High School Diploma or Equivalent. Prior work related experience required.