Vacancy caducado!
Job Description
Manages and directs the day to day operation of Housekeeping to provide support to the Housekeeping Director in all areas of Housekeeping Operation. To participate and enforce in quality assurance and holding accountability for all Westgate standards, policies and procedures to include daily staffing, training, coaching and hiring. Expected to work hand in hand with Workforce management (WFM) daily to ensure department is staffed appropriately. Oversees vacation, FMLA all time off requests including daily sick call.
MedalliaDaily: Read and respond to guest surveys by email and/or phone
Daily: Subscribe department management teams depending on feedback
Daily: Generate reports for weekly management reports
Weekly: Generate report to upload to TripAdvisor campaigns
Assist with training users on Medallia
TripAdvisorDaily: Read and respond to reviews for all Westgate Las Vegas accounts
Answer questions for all Westgate Las Vegas accounts
OpenTable
Daily: Read and respond to reviews for all Westgate Las Vegas accounts
Weekly: Generate reports to upload to TripAdvisor campaigns
KipsuDaily: generate reports for Quick Reply and/or Trigger responses
RevinateGenerate reports for management
Generate reports for Medallia & TripAdvisor analyst reports
Generate weekly reports for TripAdvisor Monthly Team Member drawing
Print team member Drawing vouchers
Guest ContactSpeak with guest face to face
Make guest recovery reservations
Assist front desk during heavy check in times
Random room Inspections
Entertainment AssistantAssist guest with ticket purchases and voucher redemption
Assist guests with accessing electronic tickets in mobile devices
Assist showroom staff with seating the venue
Assist entertainment staff with event management
Qualifications
Performance Requirements: (Knowledge, skills and abilities)- Ability to effectively communicate in the English language in order to complete assigned tasks and be able to communicate with other departments and guests
- Ability to organize and prioritize work and meet deadlines
- Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials.
- ability to maintain attendance in conformance with standards
- ability to maintain a neat, clean and well-groomed appearance
- Ability to move throughout the Hotel for the duration of the shift.
- Ability to walk/stand and work 50% of shift walking a minimum of 2 miles per shift.
- Ability to sit and work 50% of shift. Ability to grasp, bend, stoop, reach, lift and/or carry, or move records, reports, supplies, etc. weighting a maximum of 10 lbs. to a height of 5 feet on an intermittent basis.
- Ability to work indoors and outdoors in varying environmental conditions.
- ability to work in areas with exposure to smoking
- 1 year minimum experience in guest serves or related department
- GED/High School Diploma
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy caducado!