Call Center Specialist

Description We are offering a contract to permanent employment opportunity for a Call Center Specialist in the machinery manufacturing industry, located in Las Vegas, Nevada. As a Call Center Specialist, you will deliver exceptional bilingual customer service in both Spanish and English, respond to product inquiries, and ensure accurate record-keeping of customer interactions. Responsibilities: Deliver superior service to our customers in both Spanish and English through phone, email, and live chat. Respond efficiently to customer inquiries related to product features, order processing, and technical support. Maintain accurate documentation of all customer interactions and update records in our system. Collaborate with team members to address and resolve customer issues in a timely manner. Participate in a weekend rotation schedule to ensure customer support is available every day. Utilize your experience in call center operations to manage high volume calls in a fast-paced environment. Leverage your skills in conflict resolution to handle customer service issues effectively.Requirements Minimum of 1 year experience in a call center environment with experience in troubleshooting. Proven experience with call center procedures and metrics. Familiarity with managing operations within a high volume, fast-paced call center. Must have prior experience in an inbound call center. Exceptional skills in conflict resolution. Strong customer service skills with the ability to resolve customer service issues. A track record of delivering superior customer service. Knowledge and experience with machinery manufacturing is a plus. Ability to multitask and handle pressure in a busy environment. Excellent communication and interpersonal skills. Proactive, self-motivated, and ability to work independently. Proficiency in using call center specific software and technology.TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .