Talent Engagement Specialist (TES)- Omaha

 The Talent Engagement Specialist ensures smooth client experience, communication, and information by assisting with front desk operations, answering client case management questions, and completing case management appointments as part of the coverage team. This position is a blend of case management and front desk support to bridge communication for clients when ongoing case managers are unavailable. The role will conduct client follow-ups, support clients in the career center, and assist with case management engagement initiatives. This includes tracking customer engagement, performing administrative tasks, coordinating communication with case managers, and providing coverage support for case management. The specialist plays a vital role in fostering client engagement and supporting programmatic goals.· Greet clients and manage activity flow within the Career Center.· Support front desk operations by directing inquiries, understanding case management policies to answer questions, managing customer flow, and scheduling client appointments.· Conduct client follow-up via phone, text, and email within 24 hours of initial contact to ensure engagement and resolve inquiries.· Assist the Case Manager Team by providing consistent and comprehensive case management, including answering client case questions and providing coverage for case management appointments.· Document all client contacts and activities in case notes and ensure that follow up communication is provided to assigned case managers.· Work collaboratively with job search facilitator team to provide support and one on one assistance to clients utilizing job search tools and technology in the career center.· Assist with data gathering for reports using computer systems, printed reports, or other available resources.· Uphold a friendly, professional, and welcoming environment for all customers and stakeholders.· Perform other duties assigned based on programmatic needs.