Vacancy caducado!
Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission? Join LinkedIn to change the way the world works!We are looking for a Marketing Consultant to join our LinkedIn Marketing Solutions (LMS) Support team to deliver an outstanding member experience to Marketing Solutions clients. In this role you will be responsible for responding to a variety of inquiries from advertisers on our platform submitted through multiple communication channels. Your key duties will be answering questions about Marketing Solutions products, diagnosing and troubleshooting campaign performance issues, while at the same time suggesting key ways to add value to the overall experience to help advertisers maximize the performance of their campaignsResponsibilities:Responsibilities:
Develop and maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products through ongoing training while being keenly aware of trends in the online advertising industry
Create deeper conversations with members to maximize the value of LMS products and align with advertiser goals
Provide basic technical support solutions to LMS advertisers and escalate to tier 2 teams accordingly
Make judgement calls as to when to provide personalized solutions versus following processes
Own the definition and operational rollout of LMS standard operating procedures and new product launches through documented policies and guidelines
Determine advertisers needs and be suggestive about potential solutions
Work efficiently and prioritize projects and work using the appropriate systems and communication channels
Collaborate with co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect advertisers
Understand, embody and execute LinkedIn’s culture and core values
Shift times may vary but typical hours are between 10:00 AM - 6:00 PM
Basic Qualifications:
B.A. or B.S. degree or equivalent experience
2+ years of experience in customer service, account management or marketing
Preferred Qualifications:
Supporting or selling a product/solution utilizing multiple communication channels (email, chat and phone)
Experience with using/supporting online advertising and/or paying customers (PPC, search or content marketing, etc)
Exceptional communication and selling skills
Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
Ability to analyze data, trends and client information to identify product or service growth opportunities
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Advanced knowledge of MS Office (Outlook, Word, PowerPoint and Excel).
Proficiency in French, Spanish, Portuguese or Dutch language
Vacancy caducado!