Customer Operations Specialist

This role is integral to ensuring a seamless customer experience by efficiently managing orders, addressing inquiries, and providing detailed product information. The ideal candidate will be a service-oriented individual with a commitment to excellence in customer support.Must be located in one of the states listed; Minnesota, Illinois, Iowa, Nebraska. Manage & monitor all order to cash account activities, process customer orders with precision, and ensure timely and accurate entry into our order management system.Act as the primary contact for customer/reseller inquiries, providing prompt and reliable information & resolving customer issues.Serve as a credit customer service representative, resolving questions regarding programs, processing, and payoff quotes.Train channel partner on order to cash business processes and policies that they are expected to perform.Validate order accuracy with channel partner via phone, email, or chat.Leverage logistics support analytics to move shipped products in assigned geography and meet the area/business unit the demands.Ensure compliance with legal, regulatory, and company policies and procedures in all customer operations activities.Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance.Proactively identify opportunities for process improvements and work with management to implement effective changes.