Responsibilities & QualificationsRESPONSIBILITIESTheTier II Help Desk System Administrator is expected tobe able to:
Uses automated information systems to analyze routine situations.
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
Resolvesproblems orcontactsmore senior technicalsupportas necessary.
Supports users by fulfilling individual requests for information and/or training in theutilizationof the various databases available.
Conducts technical research forsourceof informationrequiredin support ofrequestfor information related to ongoing programs and proposal efforts.
Maintains network diagrams and circuit records.
Instructs users in the use of PCs and networks.
May perform basic PC, PBX, and network software programming.
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/oridentifyand correct the core problem.
REQUIRED QUALIFICATIONS
ActiveTop-SecretClearance with a CI Poly
HS 8-10 years IT experience; BS, 2-4 years IT experience; MS, 0-2 years IT experience
OverviewWe are seeking a Tier II Help Desk System Administrator to join our Task Order proposal on the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III).TheTier II Help Desk System Administrator provides Tier I and II technical software,hardwareand network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provideexpertiseto solve first and second tier technical support issues for end-users of the organization's products and services.TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at www.TekSynap.com .Apply now to explore jobs with us!The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".Additional Job InformationWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: St. Louis Missouri
Type of environment: Varies
Noise level: Low
Work schedule: “Normal work hours” constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: 20%
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheralvision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCECitizenship: U.S. CitizenshipClearance requirement:TS/SCI, CI PolyOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilities,and activities may change at any time with or without notice.EQUAL EMPLOYMENT OPPORTUNITYToprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities.TekSynapdoes not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.Job Locations US-MO-St. LouisID 2025-7468Category Systems Administrator/EngineerType Regular Full-Time