Service Desk Technician

AZZ has an exciting opportunity for a Service Desk Technician at our St. Louis facility. Reporting to the Service Desk Manager you will support day to day IT operations. Duties and ResponsibilitiesClearly communicate technical subjects and instructions to non-technical audience both in person and over the phone.Manage user requests for support within time constraints defined by a service level agreement (SLA).Document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.Give users a feeling of personalized service and a quick and thorough resolution.Perform basic technical support on endpoints (e.g., hardware, configuration, network connectivity, security, VPN, Terminal Services).Perform general maintenance tasks; troubleshoot and repair computer systems and peripheral equipment throughout the organization.Escalate service requests with management, vendors, and more senior technical resources as necessary to resolve problems.Image desktop and laptop computers.Ships and receives displays, computers, network equipment, and related materials.Manage inventory of replacement parts, equipment, and software licenses.Use an ITIL based work order tracking system.Plan and manage travel to field offices for onsite maintenance.Follow standard policies and procedures where documented.Inventory and securely destroy decommissioned data storage devices.Produce training materials and teach users in person and using remote collaboration tools.Other duties as assigned by the Service Desk Manager.