Job Description:
We are looking for a Front Desk Agent to join our team at Captura Hall. As the first point of contact for our guests, you will play a key role in ensuring their stay is pleasant and comfortable. The ideal candidate will have excellent communication skills and a passion for delivering outstanding service.Responsibilities:Greet guests warmly and check them in and out efficiently.Answer phone calls, take reservations, and assist with inquiries.Maintain a clean and organized front desk area.Process payments, issue receipts, and handle billing inquiries.Coordinate with housekeeping and maintenance to ensure guest satisfaction.Provide information about hotel amenities, local attractions, and services.Handle guest complaints or concerns with professionalism and a solution-oriented approach.