Application Support Specialist

As an Application Support Specialist, you will assist our clients through support emails, phone calls, and online training meetings.Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team.Responsibilities:Become an expert user on our software and keep up to date with new features and enhancements.Working with customers and the Momentus development team to resolve software errors.Test new/improved functionality and/or bug fixes prior to general release.Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.Provide user training on specific features and or modules.Maintain and oversee file server cleanup and maintenance.Build local Momentus sites for testingBecome a trusted resource for key accounts.Educate and develop existing customer accounts.Demonstrate new features and unique use cases.Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration.