Customer Support Assistant

Job DescriptionWe are seeking a highly organized and customer-focused Customer Support Assistant to join our team in Saint Louis, MO. The ideal candidate will assist in managing customer inquiries, providing product information, and ensuring a seamless customer experience. This role requires excellent communication skills, attention to detail, and a proactive approach to problem-solving.ResponsibilitiesRespond to customer inquiries via phone and email in a professional manner.Provide accurate information regarding products, services, and company policies.Process orders, track shipments, and resolve any delivery-related issues.Handle customer complaints and ensure timely resolution.Maintain customer records and update databases with accurate information.Collaborate with internal departments to improve customer satisfaction.Assist in preparing reports and analyzing customer feedback to enhance service quality.Support the team with administrative tasks as needed.