Director, Workplace Strategy and Technology

"Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryDirector, Workplace Strategy and TechnologyOverview The Real Estate Services RES team at Mastercard delivers an array of essential services to the core business, encompassing real estate transactions, workplace strategies, facilities management, and more. These efforts are globally coordinated to proactively plan, execute, and optimize the enterprise's occupancy needs, ensuring high-quality services and continuous improvement. As a cornerstone of this initiative, the Director of Workplace Strategy is tasked with leading the charge in real estate services, focusing on office occupancy strategies, space management, and optimization. This role is instrumental in leveraging Mastercard's strategic tools and data analytics to orchestrate space planning, design, and operational efficiency across the global portfolio, aligned with the company's workplace model and real estate strategy. Do you have experience in large scale corporate real estate management across diverse geographies? With expertise in workplace strategies, capacity management metrics, stakeholder engagement and workplace experience management that has had multiple operational and financial complexities? Do you embrace and recognize the importance of having a robust suite of technology products in an agile workplace environment, to meet business needs? Are you an effective communicator who is comfortable communicating with a program's sponsors / executive management, peer stakeholder teams and external supplier partners across geographies? Are you comfortable challenging the status quo and driving change?Key Roles and Responsibilities:Strategic office capacity Planning and Oversight: Lead Global Workplace Capacity Planning: Spearhead the strategic planning for Mastercard's office workplace capacity, aligning with evolving hybrid workplace models, business objectives, and enhancing employee workplace experiences. Develop and implement neighborhood seating strategies to enhance collaboration and workspace flexibility.Technical Proficiency and Tool Utilization: Advanced Tools for Workplace Strategy: Leverage cutting-edge workplace strategy tools and software to enhance operational efficiency and workspace optimization. Influence the design of workspaces to maximize real estate lease utilization, ensuring alignment with Mastercard's strategic business requirements.Data Analytics Integration: Occupancy Data Analysis and Strategic Engagement: Direct collaborations with Mastercard's data analytics divisions, including GBSC and Workday teams, to create and refine occupancy data analytics and dashboards. This initiative is aimed at improving space utilization and supporting strategic decision-making, with a particular focus on hybrid working models and maximizing real estate lease efficiency.Stakeholder Management and Communication: Effective Stakeholder Engagement: Manage stakeholder relationships adeptly, delivering impactful presentations and clearly communicating real estate strategies and outcomes. Navigate the efficiencies of real estate services, aligning them with business objectives and enhancing the workplace experience across the board.Financial Accountability: Budget Management and Optimization: Oversee the development and anagement of the operational program budget. Proactively optimize office capacity occupancy to ensure financial efficiency across Mastercard's real estate activities.Change and Move Management: Leadership in Workplace Adaptation: Champion initiatives for workplace change management and office relocation programs, fostering adaptive workspace cultures and facilitating seamless transitions. This role is pivotal in optimizing space and resource utilization to meet evolving business needs.Integration with Capital Project Management: Drive Optimization in Capital Projects: Scope Management: Initiate and manage project scopes in collaboration with transaction teams, ensuring adherence to global design guidelines, and implementing change control processes. Cost and Schedule Management: Oversee resource planning, task sequencing, budget estimation, and tracking, ensuring timely and cost-effective project delivery. Implementation of Global Workplace Design Guidelines: Ensure consistent application of Mastercard's global design standards across projects, regardless of location or scale. Scope Creep and Resolution Management: Manage and resolve scope deviations efficiently to maintain project integrity. Cross-Functional Collaboration: Work closely with RES peer functions including the Digital Experience team, IT/Networking, Corporate Security, Global Supply Chain, and Communications to ensure integrated project delivery and operational excellence.Experience and Skillsets Comprehensive Expertise in Corporate Real Estate Principles: Deep knowledge of corporate real estate dynamics, including capacity planning, capital project management, facility operations, and transaction management within a diverse, multi-regional portfolio is essential. Executive Engagement and Presentation Capabilities: Demonstrated proficiency in engaging with senior leadership to independently present and debate program business cases, financials, design concepts, and other critical topics, ensuring persuasive and impactful communication. Analytical and Financial Acumen: A pronounced analytical mindset, comfort with a statistical approach, and robust financial insight are required. Candidates must possess the ability to strategically align financial considerations with operational goals. Proficiency in Data Analytics and Software Tools: Expertise in performing statistical data analytics is mandatory, necessitating fluency with MS Office suite, comprehensive CAFM systems, AutoCAD, occupancy analytics tools, and workplace business intelligence systems. Interpersonal and Conflict Resolution Skills: Exceptional interpersonal abilities to connect, build rapport with stakeholders, and navigate through conflicting viewpoints during the decision-making process are crucial. Understanding of Outsourcing and Supplier Management in Corporate Real Estate: A solid grasp of outsourcing practices, especially in relation to supplier and project management services within the corporate real estate sector. Communication and Presentation Excellence: Strong, articulate verbal and written communication skills, alongside notable presentation capabilities, are indispensable. Willingness to Travel: Openness to undertake both international and domestic travel, accounting for approximately 10-15% of the role's responsibilities. Multicultural Team Experience: Prior experience working within multicultural real estate teams across various geographies is required. Educational and Technical Qualifications: A degree or formal qualification in Computer Systems and Architecture, Interior Design, Engineering, or AWS is preferred. Proficiency in coding or program writing offers a competitive edge. Professional Accreditations: Credentials from recognized bodies such as GBCI, Green Star, BREEM, IFMA, BIFM, CoreNet Global, RICS e.g., LEED, Green Star, BREEM, FMP, CFM, MCR, MRICS are highly desirable across any or all disciplines.In the US, Mastercard is an inclusive Equal Employment Op