Customer Service Representative/ Help Desk Assistant

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

• Represent Client Office as the first voice of the company in a positive, welcoming manner, treating every call as a priority.
• Pleasantly and professionally answer and route a high volume of incoming calls to appropriate extensions, screening calls as necessary
• Assist callers to determine who should receive their call
• Attempt to diffuse angry/hostile callers and engage appropriate internal teams to manage the situation
• Develop and maintain an understanding of the roles and responsibilities of the various organizations
• Submit work orders for personnel moves/adds/changes
• Manage conference call lines
• Maintain directory information
• Troubleshoot phones, headsets Required skills
• Excellent Communication skills
• Courteous, patient and helpful
• Demonstrate professionalism at all times
• Ability to sit for long periods of time
• Highly developed keyboarding skills
• Ability to understand callers not speaking English as their first language
• Good analytical skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to multi-task
• Ability to work in a team environment
• Regular working hours: 8:00am-4:30pm Mon-Fri
• Reliable
• Punctual
• Ability to complete other duties as assigned