Working 100% onsite in Kansas City MOOpen to entry level to intermediate level candidates. Entry level candidates must have networking certificationsTop Skills:
Networking and VOIP Experience Preferred
Troubleshooting/Network Monitoring
Certifications ( Net +, CCNA/CCENT)
Description:24X7 work environment. Prefer candidates to be open to all shifts RESPONSIBILITIES/DAILY TASKS The NOC consist a lot of email support compared to phone support. They will be monitoring all networks for their clients and need to respond to any alerts and customer requests. Typical work would checking ethernet issues, TCP/IP, DNS, VoIP and looking for errors and checking configurations. This person has the opportunity to support Tier1-3 troubleshooting issues.
Directly manage network and monitor core network elements
Manage and monitor customer interfaces off of switches/routers
Off hours on-call responsibilities (rotating shift)
Maintain a constant understanding of Data network
Effectively lead and coordinate troubleshooting efforts during outages
Continuously prioritize dynamic workloads based upon the state of the network
Report directly to leadership on overall NOC performance.
Document overall support plans with manuals and standards.
Document specific support plans for each customer based on contracts.
Review network logs to discern state changes of network equipment
Perform remote resolution of faults through various Element Management Systems (EMS)
Creation and routing of tickets to appropriate markets for resolution
Manage monitoring, repairs, installation, and turn up of complex services.
Special projects as assigned
Skills:NOC, network, CCENT, Voice, voipAdditional Skills & Qualifications:There is more handling tickets via email than over the phone. You will be responsible for handling all alerts from monitoring the platform, customer request, market request. Take care of Command Line Troubleshooting, looking for errors in the IP's/ethernet, checking configurations, Fiber Optics (not copper), Layer 2/3.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.