Trailer Parts Specialist

The Trailer Parts Specialist is a pivotal role in TCI’s continued market expansion to deliver comprehensive, high-quality parts and services to our customers. We're looking for a Trailer Parts Specialist who’s ready to roll up their sleeves and help us deliver best-in-class service and support to our customers. This role is perfect for someone who thrives on organization, loves collaborating with others, and brings experience in the industry to the table. If that sounds like you, let’s talk!This role is a Corporate position that can be based out of our Corporate location in Troy, IL or out of any of our 10 TCI locations in Illinois, Indiana, or Missouri.What You'll Do:Own the daily trailer parts process—handle sales tickets, customer returns, and keep customer accounts up to date with sharp attention to detail.Work closely with our Parts Marketing Manager and Trailer Parts Lead to support promotions, pricing strategies, and ongoing team training.Be the go-to for our customers—identify their needs, support sales efforts, and help match them with the right parts and solutions.Support our growth by finding new business opportunities and strengthening relationships with our current customers.Use the FleetPerform system to stay organized, track activity, and make sure everything’s running smoothly.Stay up to date on products from our suppliers, including warranties, policies, and digital systems.Help us keep innovating—spot new products, suggest promotions, host training nights, and plan customer events to showcase our offerings.Provide top-notch customer service during the day and on-call after hours when needed.Use equipment safely—including forklifts and pallet jacks—following all safety guidelines and company policies.Hit the road occasionally to visit other TCI locations and support our Outside Parts Team with field work and customer development.