Who Are We?Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryFinance and Accounting, OperationsCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$50,200.00 - $82,800.00Target Openings2What Is the Opportunity?Under supervision performance intermediate to advanced level of billing, remittance application and customer service functions.What Will You Do?
Accurately analyze, research, and process all payments and other research requests within established timeframes on moderate to high complex work.
Daily balancing and reconciliation of payments.
Corresponds with customers, agents, Business Centers, financial institutions and vendors via written and/or phone.
Contributes to production performance and quality practices to achieve positive results.
Identify, define and implement production performance and quality standards for continuous improvements.
Research, resolve, and reconcile discrepancies with Business Centers, customers, and financial institutions.
Reconciles transactions with the billing system, performs billing-related research, and coordinates settlements. Examples include researching and applying/handling payments or refunds, resolving problems related to financial transactions, and resolving billing or banking discrepancies.
Resolves inquiries from internal customers, agents, business unit owners, financial institutions and/or vendors and respond to these customers promptly and courteously.
May complete ad-hoc requests
Identify current or future problems or opportunities.
Analyze, synthesize and compare information to understand issues, identify cause/effect relationships and explore alternative solutions to support sound decision making.
Maintain electronic documents in IBM Content Navigator to ensure archival tidiness.
Recommend alternative work flows to create efficiencies.
Retrieve premium installment requests, reconcile to sold documentation, receive approval & generate installment invoices.
Format and print / email outgoing correspondence.
Manage incoming correspondence.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
College degree or equivalent work experience preferred.
Two or more years of experience in a Billing or collections environment preferred.
Intermediate verbal, written, and listening communication skills.
Large volume transaction experience preferred
Intermediate accounting and customer service skills.
Strong time management skills and ability to prioritize daily assignments.
Strong attention to detail.
General computer skills and ability to learn new applications in a department
Basic knowledge in Microsoft Office (Excel, Word, Outlook, Teams and PowerPoint).
Comfortable with newer and emerging technology and tools.
What is a Must Have?
High school diploma or equivalent required.
One year of accounting, bookkeeping, banking, finance or billing experience required.
What Is in It for You?
Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .