Customer Enrollment Representative

Description We are seeking a New Customer Enrollment Specialist in our healthcare industry, located in New Brighton, MN. This role is centered around logistics and operations, where you will primarily be responsible for the timely processing of new patient accounts, coordinating the scheduling of services, maintaining customer files, and ensuring the production of all delivery paperwork. This role involves a high level of customer service and interaction with other departments, including Referral Management and Territory Sales Managers. This position offers a long-term contract employment opportunity.Responsibilities: Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy. Address and resolve customer concerns or issues in a timely and effective manner. Adhere to all guidelines and regulations, including those related to patient confidentiality. Communicate effectively with customers to understand their needs and provide clear information on products, services, and processes. Maintain a strong working knowledge of products, services, funding sources, and company policies and procedures. Develop and maintain a strong understanding of specific requirements of contracted providers. Continuously update knowledge on industry trends and customer service best practices. Adhere to established quality standards and guidelines in customer interactions. Participate in training sessions to enhance skills and knowledge.Requirements Minimum Qualifications:High school diploma or equivalent required.Basic working knowledge of computer systems; Brightree experience a plus.Preferred Qualifications:2+ years in a call center environment.Previous experience in customer service or a related field.DME or Medical experience.Familiarity with insurance rules and regulations.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .