At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.Position in this function reports to the VP of Level Funded/All Savers, the Level Funded Sr. Director position serves as a leader responsible for coordinating key initiatives, renewal process and NPS in the UHC Level Funded business, a growing P&L serving 1 million members and responsible for $500M in internal operating income annually. This position will manage a team that works directly with the Health Plans to identify areas of opportunity and implement strategies for growth. The individual in this position and their team will also cultivate strategic business relationships and serve as the primary conduit for communications between the Level Funded business team, and Health Plans related to the renewal process.General Job ProfileProvide leadership and be accountable for performance and direction through multiple layers of management for the level funded offering, with a focus on the renewal process and NPS.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Establish and maintain level funded goals and objectives
Develop and execute strategies for the level funded offering aligning with overall goals and objectives, completing them timely, within budget and with adherence to quality standards
Effectively communicate both written and oral to all levels of management
Collaborate with stakeholders across the organization to improve both internal and external processes that impact our constituents
Lead process changes and deliver under uncertainty and ambiguity
Develop and drive renewal strategies resulting in significant business results
Manage and be accountable for the financial obligation of the level funded renewals
Work with internal and external partners leveraging level funded Net Promoter Score (NPS) and Voice of the Customer (VOC) programs to measure and drive improvements
Engage in the research, requirements, development, and testing of Artificial Intelligence in partnership with other internal constituents (shared service partners and local markets)
Lead, guide, and manage teams of employees
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
10+ years of management experience in the health insurance industry in a heavily matrixed environment
5+ years of leadership experience with direct reports
5+ years of demonstrated success in implementing innovative growth strategies across operations
Demonstrated experience presenting to and successfully influencing senior leaders
Experience managing large complex projects
Proven solid financial and analytical skills
Proven solid organizational and communication skills (both oral and written)
Willing and able to travel 10% +/- depending on business need
Preferred Qualifications:
3+ years of level funded sales experience focused on renewals
Experience with Artificial Intelligence and/or Machine Learning
Experience working directly with a sales organization either in a sales, account management or support role
Experience implementing strategies for improving NPS
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $147,300 to $282,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.