Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.You push yourself to reach higher and go further. Because for you, it's all about ensuring a positive outcome for patients. In this role, you'll work in the field and coordinate the long - term care needs for patients in the local community. And at every turn, you'll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients.The Care Coordinator (Social Worker) is responsible for updating care plans, completing daily case notes, and assigning outbound referrals and / or task to close care plan items. Daily responsibilities includes but not limited to making outbound calls to enrolled members, review, research and respond to questions or issues via email or phone, care plan documentation, reviewing reports, identifying community resources by keeping up with updates and changes in the industry while working virtually from home. This role will require you to have good time - management skills, be self - directed with minimal supervision, self - motivated, organized, and detailed oriented.To ensure success in your role, performance expectations measured are quality (gaps / barriers addressed within 90 days), growth (engagements resulting in enrollment), people / employee recognition (employee retention), satisfaction (NPS satisfaction survey), and finance (monthly enrollment aligned with budget).This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.We offer up to 6 weeks of paid training where you will be paired with a peer and / or leader. The hours of the classroom & peer training will be 8:00 AM - 5:00 PM CST from Monday - Friday. Training will be conducted virtually from your home.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services
Manage the care plan throughout the continuum of care as a single point of contact
Communicate with all stakeholders the required health - related information to ensure quality coordinated care and services are provided expeditiously to all members
Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team
Generally work is self - directed and not prescribed
Works with less structured, more complex issues
Serves as a resource to others
Assesses and interprets customer needs and requirements
Identifies solutions to non - standard requests and problems
Solves moderately complex problems and / or conducts moderately complex analyses
Works with minimal guidance; seeks guidance on only the most complex tasks
Translates concepts into practice
Provides explanations and information to others on difficult issues
Coaches, provides feedback, and guides others
Acts as a resource for others with less experience
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Bachelor's degree in Social Work (BSW) OR other related field
Licensed BSW with applicable state licensure (where work is performed)
2+ years of experience in a hospital, long - term care, home health, hospice, public health, OR assisted living
Experience with navigating local community healthcare and social services resources
Intermediate proficiency with using Microsoft Word (create and edit documents), Microsoft Excel (create and edit spreadsheets, filter, sort, basic formulas), Microsoft Outlook (calendar management, emails)
Ability to work any full-time, 8-hour shift during our normal business hours of 7:00 AM - 7:00 PM CST including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
Master’s degree in Social Work (MSW) with License (applicable state licensure)
Experience with managing populations with complex medical OR behavioral needs
Experience with electronic charting
Experience with arranging community resources
Bilingual fluency in English and Spanish
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Must be able to work independently and be self - directed
Good time management skills
Solid organizational, attention to detail and interpersonal skills
Ability to identify and implement appropriate patient / enrollee communication strategies and overcome accessibility barriers, as required
Ability to manage multiple responsibilities, prioritize scheduling of work and meet deadlines
Ability to maintain confidentiality of all medical, financial, and legal information
Effective communication both orally and written
Ability to handle difficult situations involving patients / enrollees, physicians, or others in a professional manner
Problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment