You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Hospice Liaison I acts as a liaison between the Landmark clinical team and hospice agencies while processing hospice referrals and ensuring a timely and seamless transition to hospice care. Eligible for RRP.This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM local time. It may be necessary, given the business need, to work on an as needed basis and may be asked to provide additional coverage support up to 7:00 PM CST.We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:
Process all incoming hospice referrals from Landmark providers in assigned territory
Coordinate accurate and appropriate documentation to facilitate the hospice admission
Obtain updates on and complete pending hospice referrals within established timeframe to meet departmental goals
Communicate updates and pertinent information to referring provider and interdisciplinary team
Prioritize all work, requests, and activities for each referral
Document in real time in the electronic medical record (EMR) Ubiquity
Hospice monitoring of patients who admit to hospice care for status updates
Establish and maintain positive working relationships with hospice providers and Landmark clinicians
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Ability to work closely with a variety of stakeholders
Ability to triage and prioritize tasks
Experience with providing issue resolution to customers & providers
Knowledge of hospice Medicare rules and regulations
Knowledge of managed care environment
Experience with navigating multiple computer systems
Experience with Microsoft Office (including Microsoft Excel, Microsoft SharePoint, Microsoft Teams)
Ability to work any shift between the hours of 8:00 AM - 5:00 PM local time from Monday - Friday including the flexibility to work on an as needed basis and may be asked to provide additional coverage support up to 7:00 PM CST based on business need
Preferred Qualifications:
Minimum of 1+ years of hospice experience
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Detail oriented with good time management skills
Accurate and timely documentation skills
Excellent written and verbal communication skills
Effective problem - solving skills
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO