Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Senior Business Process Analyst, a vital member of the Optum Financial Operations Enablement team, will facilitate the deployment of Risk Management & Issue Prevention for Optum Financial. In this individual contributor role, you will collaborate with cross-functional senior leaders and subject matter experts from diverse backgrounds and communication styles, including operations, product, client management, compliance, and information technology. This position focuses on executing process risk assessments and improvement project engagements. You will build relationships with internal stakeholders at various organizational levels, applying your strategic and critical thinking skills to drive change and deliver quality outcomes. Solid organizational and documentation skills are essential to meet project deadlines and quality standards.Plan to bring your effective communication skills, solid business and technical acumen and the drive to always deliver on your commitments. You are described as forward-thinking, strategic, collaborative, determined and customer centric.If you are located in Eden Prairie, MN or Draper, UT, you will have the flexibility to work remotely, as well as work in the office as you take on some tough challenges.Primary Responsibilities:
Document and visualize end-to-end operational processes to understand workflow, dependencies, and potential points of failure; prepare clear, accurate and complete documentation in accordance with department quality standards
Identify potential risks or vulnerabilities within each step of the process that could lead to errors, delays, or inefficiencies; execute the key stages of the RCSA (Risk and Control Self-Assessment) process
Identify, review, and make recommendations on key risks, problems and points of friction; develop and implement methods and procedures to eliminate operational problems and improve delivery quality
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
1+ years of experience designing and documenting user flows, workflows, and business requirements to support projects
1+ years of experience working in relevant areas such as internal control/ risk management areas, Audit, Compliance, Actuarial, Technology, Product, Service Delivery, and/or Finance
1+ years of experience performing risk assessments including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
1+ years of experience communicating operational risk evaluation and assessment results both written and verbal to management and stakeholder/customers
Preferred Qualifications:
Certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Risk Manager (CRM), or other relevant certification
Experience utilizing data analytics to evaluate processes and identify opportunities
Experience working within healthcare and/or financial services industry
Experience with MS Project, Access, Word, Excel, PowerPoint, SharePoint and Visio
Proven solid interpersonal and analytical skills while working effectively with a team
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.