C.H. Robinson is seeking a Senior Billing Specialist to streamline our invoicing processes. As an expert in your field, you’ll collaborate with cross-functional teams, resolve complex issues, and ensure seamless customer onboarding. If you thrive on problem-solving and want to make a significant impact, this role at C.H. Robinson is perfect for you!This position is to be located in Eden Prairie MN, Chicago IL, or Atlanta GA. Open to entertaining remoteDUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following
Manage accurate and timely invoicing processes utilizing systems such as Famous, Managed Procurement, and Navisphere
Investigate invoicing issues to identify underlying causes
Create and implement standard operating procedures (SOPs) for efficient billing practices
Handle specific invoicing requests and collaborate with customer account teams
Use critical thinking skills to resolve invoicing questions and issues
Work with accounts receivable, account team, and collections team to enhance processes
Maintain strong relationship with the accounts payable team
Assist with customer onboarding tasks related to invoicing
QUALIFICATIONSRequired:
High School Diploma or GED equivalent
Minimum 4 year of customer service experience
Preferred:
Proficient in Microsoft Office Suite of Programs
Previous experience with the Navisphere, Famous and/or Managed Procurement systems
Strong written and verbal communication skills
Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
Strong interpersonal skills
Critical thinking skills and the ability to use own judgement and make decisions
Self-motivated and the ability to work independently
Effective in multitasking and prioritizing their skills and time
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .