Medical Customer Service Rep

Description CALLING ALL CUSTOMER SERVICE REPRESENTATIVESWe are offering a contract-to-hire employment opportunity for a Pharmacy Customer Service Representative in Troy, Michigan. As part of our clients growing team, you will play a key role in providing exceptional customer service to patients, doctors, and providers, handling a high volume of inbound and outbound calls, and updating and verifying information on prescriptions.Schedule: We are looking for individuals who are open to work full-time, 8 hour shifts between the hours of 8:00am-8:00pm. There is a high demand for individuals who are available for the 12:00pm-8:00pm shift. Weekend availability may be needed based on business needs. A premium rate will be offered for weekend coverage.Responsibilities: Answer a high volume of inbound and outbound calls from patients, doctors, and providers. Assist with inquiries and updates regarding prescriptions such as status updates, product changes, and patient information updates. Verify the information on prescriptions and update the records accordingly. Work closely with others in a team-oriented environment. Use CRM, Microsoft Office Suites, and prescription software proficiently to document and track customer interactions. Handle customer concerns effectively and professionally. Provide accurate information and exceptional customer service.Requirements Must have a minimum of 1 year of experience in a customer-focused role, including Customer Service Rep/Call Center, retail, or waitstaff. Prior pharmacy or healthcare experience is highly preferred, but not required. Proficient in using systems to manage and track customer interactions. Proficient in using Microsoft Office Suites for daily tasks and communication. Experience in handling customer concerns, providing appropriate solutions and alternatives to ensure resolution. Strong customer service skills, with the ability to engage with customers in a polite and professional manner. Excellent communication and interpersonal skills, with the ability to communicate effectively with both medical professionals and patients. Problem-solving skills and the ability to handle pressure in a fast-paced environment. Must be able to maintain patient confidentiality and adhere to all healthcare compliance regulations. High school diploma or equivalent is required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .