Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comWho We Want -
Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.
Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.
What you will do -As the First Shift Lead Segmentation Representative, you will be a highly proficient and quality focused producer of Pre-Operative Plans. You will also serve as an example to Senior Segmentation Representatives and assist in the training of members of their team in addition to achieving individual production targets.
Enter segmentation request data into data base.
Review CT scans for conformity to required protocol.
Segment CT Scan Data using specialized software to create 3DAnatomical Bone Models.
Create Pre-Operative Surgical Plans for robotically assisted Total Hipand Total Knee Arthroplasty.
Review CT segmentations and Surgical Plans for accuracy ofanatomical landmark selection, and implant sizing and positioning.
Upload completed Pre-plans to field based personnel.
Document all activities according to prescribed methods andprocedures.
Follow work instructions exactly to deliver consistent output.
Serve as a first line problem solver for technical issues.
Respond to and provide direct customer feedback and requests.
Assist in the training and development of Senior SegmentationRepresentatives.
What you need -
High School Diploma or equivalent required; Bachelor's Degree preferred
5+ years of work experience required
Treatment Design Application (TDA) Certified (completed with sign off)
Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed
Computer skills: Proficiency in Microsoft office suite is required, candidates with experience in Salesforce or Materialize MIMICS are preferred
About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.