Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comHours: 10:30 am to 7:00 pm ESTWho We WantDetail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.Customer-oriented achievers . Representatives with an unparalleled work ethic and customer focused attitude who bring value to their partnerships.What You Will doUnder minimal supervision the Associate Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and troubleshooting of products.
Represent adaptability to rotate between phone and email requests dependent on current business needs.
Follow standardized process to ensure 100% quality for all orders, while being accountable for all record-keeping as appropriate and in accordance with Stryker specifications. Understands, interprets and explains detailed information of printed material and processes. Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Maintain continual positive attitude, builds relationships and fosters teamwork.
Participate in continuous improvement of standardized work, activities/projects and assist in any additional team/organizational projects as required.
Additional responsibilities include but are not limited to: flexibility in responding to new and rapidly changing situations and environment, demonstrates an understanding of how decisions impact customers and markets.
What you need
Clear and concise communication skills
Passion for best-in-class customer service and ability to make customers promoters of our products and services
Computer skills and know-how to navigate between different systems
2+ years of customer or account management experience preferred
Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, Excel and Word.)
Demonstrated problem solving and communication skills
$17.23 - $27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.