THIS POSITION INCLUDES A SIGN ON BONUS.
APPLY HERE:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3e0335d6-2cac-4713-bacc-5d3763cc06ef&jobId=510409&lang=enUS
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary:
The Food and Beverage Supervisor is responsible for ensuring the smooth and efficient operation of all food and beverage outlets, including restaurants, bars, banquet facilities, and room service. They oversee the day-to-day activities of the food and beverage team, ensuring high levels of customer satisfaction, quality of service, and adherence to health and safety regulations.
Position Duties/Responsibilities:
Review business indicators (house counts, tee times, etc.) and schedules to assure proper staffing levels
Inspect outlet for cleanliness, safety and maintenance issues and communicate concerns to the F&B Director
Record any staff absenteeism or tardiness and communicate to the F&B Director
Monitor associate dress codes and appearance
Appraise the lighting, temperature, and music selection/volume and adjust to established levels
Assign opening side work and ensure proper completion
Prepare seating chart and monitor server guest counts and restaurant flow
Observe employee performance to assure adherence to established service standards. Support and coach employees as necessary to provide the best possible guest experience
Ensure that all standard operating procedures for revenue and cost control are consistently utilized
Assure all legal requirements are adhered to including wage and hour issues, laws governing alcoholic beverages and health department issues
Enforce policies and procedures
Maintain high visibility at the outlet by greeting and listening to customer’s comments and needs
Address customer complaints personally while keeping immediate supervisor informed
Maintain appearance, cleanliness and organization of responsible outlet by following posted cleaning schedules
Adjust staffing levels as business levels dictate
Assign closing side work and ensure proper completion
Review end of shift paperwork for accuracy and completeness
Audit associate schedules to avoid overtime and scheduling conflicts
Help plan and implement internal marketing and sales promotion activities
Attend Safety Committee meeting as required and adhere to all safety guidelines
Assure compliance with all hiring guidelines including weekly production of Minor Logs
All other duties as assigned
Professional Experience:
One to two years related experience and/or training.
Education:
High school diploma or general equivalency from accredited school; or equivalent combination of education and experience that will fulfill these requirements.
Required Skills:
Must be 18 years of age or older
Must have a valid driver's license
TAM, Servsafe, and/or TiPS certification is preferred
Basic Math skills
Good food and service knowledge
Pleasant personality
Listening / Written and verbal communication
Customer focus /Customer service and people skills
Basic safety
Action oriented
Organization
Punctual Attendance
Maintain client relationships
Working Conditions/Environment:
The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is sometimes subject to very hot and very cold temperatures (in kitchen and freezers).
This job is performed in and around hot ovens. Surfaces with chemicals and food ingredients used on a constant basis.
Regularly required to use hands and fingers to handle or feel.
Frequently is required to reach with hands and arms and talk or hear.
Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 25 pounds or more.
Stand on feet for a long period of time.
Must be able to work early mornings, afternoons, late nights, weekends and holidays.