About the RoleLocation: Remote – Michigan residentsAre you a clear communicator? Do you have a solid understanding of automotive dealer parts assistance center processes and are interested in working from home? This could be an exciting opportunity for you!In the remote Parts Assistance Offsite Support role at Morley, you'll support a major domestic automotive OEM by managing export cases, assisting international partners with parts procurement and updates, and handling customer inquiries.What You’ll Do
Oversee parts procurement for export customers, utilizing client systems to access case information. Tasks include defer harness procurement, order releases and holds, managing backorders, critical parts, VIP part updates and reporting.
Communicate with customers regarding case updates and questions, ensuring efficient email management and timely responses. Enter RFI orders on their behalf.
Coordinate and streamline processes for international orders, ensuring compliance with order quantity restrictions across various regions
Back up team members by managing cases and handling release / cancel requests during their absences
Provide parts updates for regional monthly meeting agendas
Drive strategic process improvements to enhance efficiency in addressing part-specific inquiries and case management
Have a full understanding of project operations and workflow processes to meet quality and productivity targets, and deliver services that meet those goals
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).Skills for SuccessRequired Skills
Strong communication skills (spoken and written)
Computer, typing and phone skills
Industry expertise and knowledge of typical projects for this position
Excellent interpersonal skills
A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
Organizational skills, honed attention to detail
Be able to:
Quickly understand the customer, confidently build rapport and engage in a professional manner
Remain at your desk for long periods of time
Take / make phone calls
Speak and type effectively at the same time
Problem solve
Act as a consultant
Negotiate / mediate resolutions that meet objectives
Eligibility Requirements
One or more years of dealer parts assistance center experience
High school diploma or equivalent
Two or more years of relevant customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center's hours of operation:
Monday - Friday
8 a.m. - 4:30 p.m. Eastern time / 7 a.m. - 3:30 p.m. Central time / 6 a.m. - 2:30 p.m. Mountain time / 5 a.m. - 1:30 p.m. Pacific time
Note: Some cases have a specific time they need to be responded to since they are international; in those situations, you may be asked to come in early to handle them
Must be able to stick to the schedule reliably
Nice to Have
College degree in a relevant or related field
Remote Work Requirements
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment