General informationRef # 17553Remote? NoAlly and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?The OpportunityThe Sr Rep - Policy Clerk provides advanced administrative, electronic submission activity, and customer service support to the Wholesale Insurance operations, Dealers, Agents, and Ally Representatives. This role is primarily responsible for accurate and timely processing of new and renewal insurance submission information into the business system, along with documenting and resolving customer inquiries.Top 3 things we're looking for: 1 - organized, 2 - analytical, 3 - team playerThe Work Itself
Process dealer application requests timely and accurately into the business system.
Provides responsive service to customers regarding status of quotes and policy issuances.
Provides information regarding products and services, such as components of Insurance coverages that are in existing policies (i.e. False Pretense, Comprehensive, Collision, etc.).
Responsible for all communications with agents and dealers regarding policy and program provisions Assist Underwriting Teams (i.e. endorsement processing, policy issuance, entering loss history, and generating flood map information).
Direct incoming calls, as necessary, to appropriate personnel.
Submit policy documentation to our Surplus Lines filing company on a timely and accurate basis.
The Skills You Bring
1+ years’ experience required, or combination of experience and education
Bachelor's degree preferred.
Customer service experience.
Insurance experience is preferred.
Excellent verbal and written communication abilities.
Strong phone communication skills.
Customer focus oriented with professional, courteous, respectful demeanor.
Demonstrates effective follow up skills.
Commitment to the overall success of the team through excellent attendance, contribution, and attitude.
Strong PC and data entry skills.
Proficiency in Microsoft Office applications (Outlook, Excel, Word) required.
Ability to multi-task in a fast-paced environment.
How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range:Emerging: 52000Experienced: 56160Expert: 60320Incentive Compensation: This position is eligible to participate in our annual incentive plan