Job SummaryWorks under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.Essential Functions
Greets and communicates in a manner consistent with caring and respect and dealing with confidentiality. Answers telephone, takes messages, welcomes visitors and provides / relays information in a manner consistent with hospitality standards.
Serves as a resource to patients, lab clients, and SH team members regarding specimen requirements and processing.
Processes orders, performs computer order entry and other related activities per standard, which may include registering clients, contacting providers for issue resolution, entering charges for services, performing and resulting tests.
May utilize standard venipuncture techniques to collect appropriate blood specimens by adhering to correct collection and transport protocol including positive patient identification
May receive incoming specimens, checks for proper labeling and routes to appropriate location.
Follows all Spectrum Health procedures and policies. May be required to serve at multiple SH locations during a given shift (Site dependent)
Follow all lab safety procedures to minimize risk to self and others; reports gaps and escalates as necessary
Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization’s published values.
Qualifications
Required High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
Preferred Associate's Degree Healthcare related field
1 year of relevant experience Dealing with the public, preferably in the medical or customer service field Preferred
CRT-Phlebotomy Technician - NHA National Healthcareer Association preferred
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Sitting: Frequently
Standing: Frequently
Walking: Frequently
Forward Bend - Standing: Occasionally
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Driving: Occasionally
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity ¹[None = No; Seldom = Yes]: Seldom
Color Vision (Ishihara) Test[None = No; Seldom = Yes]: Seldom
Primary LocationSITE - 35 Michigan St - Grand RapidsDepartment NameLab- Lab Central - GREmployment TypeFull timeShiftEvening (United States of America)Weekly Scheduled Hours40Hours of Work3 p.m. to 11:30 p.m.Days WorkedvariesWeekend FrequencyEvery fourth weekendCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling 616.486.7447.People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.