Customer Service Assistant

Job DescriptionHype Tier is seeking a motivated and detail-oriented Customer Service Assistant to join our team. The ideal candidate will provide support to customers by addressing inquiries, resolving issues, and ensuring a smooth and positive customer experience. You will play a key role in maintaining customer satisfaction and upholding the company’s reputation for exceptional service.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person in a timely and professional mannerResolve product or service problems by clarifying the customer’s issue and determining the best solutionMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure customer needs are metProvide administrative support and follow up on pending issuesAssist in processing orders, forms, and requestsMaintain a positive and empathetic attitude toward customers at all times