Job Title: Remote Customer Service Agent
Location: FULLY Remote
Position Type: Freelance/Contract - 1099
Overview:
We are seeking 5 highly motivated and customer-centric individual to join our team as a Remote Customer Service Agent. In this role, you will have the flexibility to set your own hours and work from the comfort of your own home. As your own boss, you will be responsible for providing exceptional customer support to our clients while managing your workload independently.
Responsibilities:
1. Respond promptly and courteously to customer inquiries via email, chat, and phone.
2. Provide accurate information and resolution to customer issues and concerns.
3. Handle customer complaints professionally and empathetically, striving for first-contact resolution.
4. Maintain a thorough understanding of our products/services to effectively assist customers.
5. Meet or exceed performance targets for response time, resolution time, and customer satisfaction.
Requirements:
1. Some experience in customer service or a related field.
2. Excellent communication skills, both written and verbal.
3. Strong problem-solving skills and ability to think critically under pressure.
4. Ability to work independently and manage time effectively.
5. High-speed internet connection and a quiet workspace conducive to remote work.
6. Flexibility to work varying hours, including evenings and weekends.
7. Self-motivated with a strong sense of accountability and professionalism.
Benefits:
1. Flexibility to set your own schedule and work from anywhere with an internet connection.
2. Opportunity to be your own boss and manage your workload independently.
3. Competitive compensation based on performance and productivity.
4. Ongoing training and support to enhance your skills and knowledge.
5. Access to a diverse and inclusive remote work community.
If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we'd love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this opportunity.