Job DescriptionA global manufacturing company is seeking a highly skilled Desktop Support Technician to support a project at two of their R&D sites. This individual support a project to deploy network security appliances (firewall) in their Lab and R&D environment and will be responsible for the end-user computer migration to the Connected Labs environment. They will partner closely with other technicians onsite and the end users during the migration to determine scheduling, maintenance, and support. Additionally, they will maintain documentation related to PC inventory, support related issues, and resolutions. This is an immediate, 2-3 month contract and requires 5 days a week onsite at their plants in Midland, MI and Auburn Hills, MI (will complete one site at a time).Day to Day responsibilities:Configure of the Lab/Analytical Computers to operate in the new environment:Physical Connection to firewall Configure IP Addresses Map Network Drives as needed Adding/Updating links to external network sources Creating Local User Account and group assignments Remote Desktop Configuration Profile & Data Migration as needed Test and Validate PC OperationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
5+ years of IT support experience (end user, desktop)
Experience with Microsoft operating systems: Windows XP/7 & Windows 10.
Experience with Microsoft Office software - Office 2010, 2013 Office365
Strong hardware support experience - PC's, printers, scanners
Basic understanding of Network support and maintenance
Strong troubleshooting, problem solving, and documentation skills
Excellent customer support skills and the ability to interface with technical and non-technical teams
Ability to work independently as needed - Desktop/ IT support experience in a Lab or R&D environment
Understanding of Firewalls
Server and desktop integrated applications knowledge null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].