Patient Services SeniorApply NowHow to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Job SummaryThe Taubman Medical Specialties ACU Department is seeking a full-time Patient Services Senior who will be responsible for the daily functional supervision for the clerical team. We are actively seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients and families and employees. The ability to work as part of a team is essential to the success of a person in this position.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities
Functional supervision of clerical staff.
Monitor and assess daily workflow and workload.
Scheduling and coordination of patient appointments, tests and consults.
Check in/Check out duties including copay collection, reconciliation and end of day processing.
Lead process improvement and serve as a liaison to the clerical staff concerning clerical issues.
Oversee clerical staff including interviewing, orientation, training, and performance coaching.
Review a variety of MiChart reports for quality, compliance, efficiency and other necessary clinical measures.
Complete management and handling of in-basket correspondence.
Perform other clinical duties as assigned including, but not limited to faxes, copying and scanning as needed.
Assist in identification and resolution of operating problems related to scheduling, registration, insurance authorization, and patient complaints regarding non-clinical aspects of care.
Required Qualifications
High School Diploma or equivalent
5+ years of experience.
Some functional supervisory experience is necessary.
Previous clerical/medical records experience in an outpatient clinical setting is necessary.
General office practices, ability to understand medical documentation and general knowledge of medical terminology is required.Demonstrated excellent verbal and written skills.
Candidate must be an active team player and be able to work independently.
Strong organizational and prioritization skills are required along with outstanding customer service skills.
Demonstrated record of excellent attendance.
Exhibits professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment with accuracy.
Demonstrated ability to work well under pressure and meet deadlines.
Demonstrated strong problem-solving skills.
Desired Qualifications
Experience working within a large, complex health care setting.
Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures.
Work Schedule7:30A - 6:00P Monday - Friday (Hours may vary)Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .Union AffiliationThis position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID261134Working TitlePatient Services SeniorJob TitlePatient Services SeniorWork LocationMichigan Medicine - Ann ArborAnn Arbor, MIModes of WorkOnsiteFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupUm HospitalDepartmentMM Taubman Medical SpecialtiesPosting Begin/End Date3/12/2025 - 3/26/2025Salary$45,864.00 - $58,822.40Career InterestService Employees Intl Union (SEIU)Apply Now