Sr Business Analyst

DescriptionCitizens Financial Group, Inc. (CFG) seeks a Senior Business Analyst for its Westwood, MA location.Duties: Analyzes and evaluates business and technology requirements and consults with stakeholders from various departments. Identifies areas for the development of automation solutions to improve business processes, with a special focus on in-branch and digital experiences, including Ingenico Device flows, 2-in-1 device flows, eConsent, ID Verify, OTP, Application risk checks, and Systematics/MBP. Provides recommendations on new and enhanced systems, software, upgrades, and modifications. Ensures the systems and processes meet business acceptance standards and to comply with risk/privacy standards.Requirements: Bachelor’s degree in Computer Engineering, or related field, followed by five (5) years of progressive experience in the role or in a related position. Full term of experience must include: Collecting, organizing, and analyzing data to identify patterns, trends, scope, and creating objectives to derive insights using ServiceNow and Tableau; Assessing the feasibility of proposed technical changes by evaluating compatibility of new systems, and the impacts of process changes on existing workflows, systems, and stakeholders using techniques, including SWOT Analysis, market research, decision trees; Implementing transformational projects, including ServiceNow and Oracle Cloud ERP migrations, and OneStream financial planning; Creating flowcharts, swim lane diagrams, and Business Process Model & Notation (BPMN) models of business processes using Microsoft Visio; Creating prototypes, mockups, and wireframes to visually represent proposed solutions using Balsamiq; Identifying applications to integrate with target systems, including ServiceNow, SailPoint IIQ, and Oracle Cloud ERP, defining the type of integration, mapping rules and transformation logic for data migration, and processing data feeds from source to target system; Creating conceptual and logical diagrams, including entity relation diagrams, for building data models, defining data attributes, and performing data validation using SQL operations, including Data Definition Language and Data Manipulation Language commands; Gathering data from sources, including Oracle HCM Data Warehouse, ServiceNow, SailPoint, Application System Registry, and ensuring data integrity by validating data accuracy and developing insightful reports using MySQL and Microsoft Excel; Transferring data files between systems via SFTP and migrating data from sFTP server to ServiceNow in the form of subsets for functional, regression, and system testing; and Monitoring and measuring progress of business cases by tracking key performance indicators, identifying areas of modifications using statistical techniques, including bar graphs, heat maps, and pie charts, and creating interactive dashboards with tools, including ServiceNow, and Tableau. May telecommute from any U.S. location.Direct applicants only.Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.08/05/2024