Senior Manager Customer Engagement

The Customer Engagement Sr. Manager, reporting to the Senior Director of Marketing Operations Excellence, plays a vital role in supporting the cross-franchise operational needs of Sobi North America. Key responsibilities include overseeing the Sponsorship Approval Process, managing Speaker Bureau Operations, and overall Congress management. This role requires strong relationship-building and strategic execution skills to collaborate effectively with cross-functional teams. With a focus on driving operational efficiency and optimization, this position offers a unique opportunity to influence meaningful change across the NA Sobi organization.Sponsorship Approval OversightManage the regional sponsorship process and external engagement process to ensure compliance and efficiencyProvide strategic vendor management to maintain system functionality and ensure sponsorships are executed and reconciled effectivelyOversee and participate in user training and refresher sessions to support process adherence.Speaker Bureau OperationsEnsure strategic vendor management to align with cross-functional team expectations and operational excellenceLead and launch the annual Speaker Bureau Initiation process, ensuring smooth execution and alignment with organizational goalsCongress ManagementProject manage top-tier North America Sobi congresses, ensuring seamless executionProvide strategic project management support for lower-tier congresses across various Therapeutic AreasManage vendor partnerships, ensuring effective coordination with booth/logistics vendorsServe as the primary point of contact for Sobi NA Congress logistics and executionStrategic Marketing Operations SupportShare industry best practices and innovative solutions with stakeholders to drive operational excellence.Identify opportunities to enhance efficiency, implement best practices, and optimize processesPersonal AttributesHigh level of emotional intelligence, as demonstrated in strong relationships with a wide range of internal and external stakeholdersAbility to prioritize and multi-task in a fast-paced environment, meet deadlines, and communicate potential conflicts to leadershipWorks with a sense of urgency, efficiency, and attention to detailOperates with productive and agile decision makingSelf-starter, with the ability to think creatively and with solid problem-solving skillsExperience working collaboratively with cross-functional groups to achieve common goalsDemonstrated ability as a well-respected team playerExperience working collaboratively with cross-functional groups to achieve common goals Demonstrates critical, creative thinking and problem-solving skills, and the ability to produce clear and concise written and verbal communicationsExcellent interpersonal skills and has ability to influence stakeholders