Director, Commercial Data Management and Operations

As Director of Commercial Data Management & Operations, you will lead the data operations function supporting our rare disease portfolio. You’ll be responsible for designing and optimizing our commercial data ecosystem—ensuring seamless integration, governance, and activation of data across brands and therapeutic areas. This role is pivotal in enabling a unified customer experience through data-driven insights and operational excellence.You’ll partner closely with commercial leadership, external data providers, and cross-functional teams to build scalable, compliant, and high-impact data capabilities. This is a hands-on leadership role with strategic influence across the organization and direct responsibility for developing a high-performing data operations team.The role will report to the Head of Field and Data Operations, as part of the Customer Experience Insights & Operations (CxI&O) team for North America.   The Customer Experience team is focused on ensuring we elevate the experience for our customers internally and externally through integration across sales and marketing.  The Data Operations team is responsible for the tools and processes supporting the Commercial data architecture across all brands/therapeutic areas.Key ResponsibilitiesData Strategy & ArchitectureLead the design and evolution of commercial data architectureEstablish and operationalize data governance frameworks, including data quality measurement, monitoring, and compliance.Ensure adherence to data privacy regulations (e.g., HIPAA) and internal policies.Establish standards for data mastering, taxonomy, lifecycle management, and integration across commercial systems.Data Operations & OptimizationAnalyze current data practices to identify opportunities for automation, standardization, and efficiency.Oversee ETL/ELT workflows and ensure high-quality data delivery across commercial functions.Spearhead internal initiatives to leverage AI/ML for data quality monitoring, anomaly detection, and predictive analytics.Collaborate with engineering and analytics teams to automate data pipelines and DevOps workflows using AI-enhanced tools.Evaluate and implement AI-based solutions to streamline data ingestion, transformation, and enrichment processes.People LeadershipLead and develop a team of data operations professionals, fostering a culture of accountability, innovation, and continuous learning.Provide coaching, mentorship, and career development opportunities to direct reports.Set clear goals and expectations, conduct regular performance reviews, and support professional growth aligned with business needs.Cross-Functional PartnershipCollaborate with Commercial, IT, and Analytics teams to translate business needs into scalable data solutions.Support insight generation for field operations, targeting, segmentation, and performance tracking.Vendor & Partner CollaborationManage relationships with external data providers and integration partners.Evaluate and optimize data exchange processes and contractual alignment with business needs.