Customer Support Engineer Returnship

The CyberArk Returnship program is open to individuals who have been out of the traditional workforce for an extended period and are looking to re-enter their careers with guidance and support.  This is a 6-month paid remote Customer Support Engineer- Returnship program. During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment. Our customers are fortune 500 companies with a strong interest in securing their privileged credentials from inappropriate use. As an Customer Support Engineer you will be working directly with these customers to troubleshoot issues with CyberArk’s software suite. This is an exciting opportunity to enter the enterprise security space, a fast-growing market.They have an eagerness to learn new technologies, take on new challenges, and drive key initiatives with the view to ensure the long-term success of CyberArk’s customers and the company. Responsibilities:Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.#LI-CT1