Customer Success Engineer

The Customer Success Engineer (CSE) is a technical role that works directly with customers to help them succeed with CyberArk’s products. As a CSE, you’ll assist customers with technical questions, show how CyberArk solutions can work for their needs, help with integrations, and support deployments. Your role is to connect technical solutions with customer goals, ensuring they use CyberArk effectively and securely. By working closely with Customer Success Managers (CSMs) and Account Executives (AEs), you’ll help troubleshoot challenges, improve customer setups, and encourage the adoption of CyberArk’s tools.Responsibilities:· Work closely with Customer Success Managers (CSMs) and Account Executives (AEs) to help customers with technical questions, challenges, and requests.· Demonstrate how Venafi products can solve specific customer needs through tailored product demos.· Help customers design secure and scalable solutions for managing machine identities, including certificates and SSH keys.· Provide hands-on support for setting up and integrating Venafi solutions in different environments, like cloud, on-premises, or hybrid setups.· Assist with troubleshooting technical issues and work with other teams to resolve them quickly.· Lead technical sessions, workshops, and discussions to help customers make the most of Venafi products.· Help customers use Venafi solutions with automation tools like Jenkins, Docker, Kubernetes, and Ansible to support their DevOps processes.· Share customer feedback and ideas with internal teams to improve Venafi’s products and services.· Keep up with the latest technology trends and updates to provide helpful advice to customers. #LI-CT1