Customer Success Engineer

As a Customer Success Engineer at CyberArk, you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills, you will drive customer adoption, identify growth opportunities, and ensure successful renewals. You will collaborate closely with Professional Services, Sales, Channel teams, and customers to deliver a seamless onboarding experience and ongoing value.Responsibilities:Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Onboarding CSMs, Professional Services, Sales, and Channel teams.Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.#LI-CT1