Senior Software Escalation Engineer

We are looking for a Senior Escalation Engineer to assist with CyberArk Secure Infrastructure Access (SIA) solutions and resolve technical issues.As a Senior Escalation Engineer, you will work with SIA R&D, Support and our enterprise customers and partners. You will resolve customer technical issues through research, reproduction, and troubleshooting, using your knowledge to analyze and apply code changes as needed.You will learn new technologies, take on new challenges, and drive key initiatives to ensure the long-term success of CyberArk’s customers and the company.Responsibilities:Assist our customers in making the most value from our productCollaborate closely with R&D and Customer Support teams to ensure customer issues are addressed promptly and with high qualityIdentify root cause of issues, find common ground and offer/deliver solutions for those issuesWhen required, work together with our customers on reported issuesProvide quick response code changes as requiredEstablish and maintain effective working relationships with R&D, Support and field engineers#LI-KR1