Now is a great time to join the helpdesk division of our well-established, fast-growing technology firm (MSP) located in Beverly MA. Not only do we take great pride in what we do, we have fun doing it! We are a tight knit, high paced, high-speed, high-energy crew that enjoys working together.
The Helpdesk Technician is responsible for immediate, remote response to I.T. related issues submitted by clients via ticketing system, email, phone or other means.
You will be responsible for quality trouble ticket documentation, follow up, completion, management, escalation &/or dispatch.
Knowledge in basic networking configurations.
Experience in Windows Operating Systems.
Educational/Vocational/Previous Experience Recommendations:
1+ years’ experience in computer network management is required.
Experience in managing multi-faceted, end user clients is required.
A+ Certification is preferred.
NET+ Certification is preferred.
Security+ Certification is preferred.
Microsoft Certified Professional (MCP) is preferred.
Bachelor's degree &/or Military experience highly preferred.
Working Knowledge &/or certifications in Linux &/or Mac, is preferred.
Working Knowledge of Halo and/or Kaseya is preferred.
Email a cover letter introducing yourself and a copy of your resume in .PDF format