Customer Service Representative

Our client, a finance investment firm based in Boston is seeking a temporary to hire Customer Service Representative to join their team! This role is onsite in Boston, full time hours Monday through Friday, and paying between $22-24/hour. Interested and qualified candidates are encouraged to apply today!MINIMUM QUALIFICATIONS REQUIRED:Education and Experience:A minimum of a high school diploma or GED.You will need 2-4 years of customer service (in the financial industry) in lieu of a degreeBachelor's degree preferred. If so, you will need 1 year of customer service in financial services. Understanding of financial services industry, mutual funds, financial terms, and investment products ESSENTIAL JOB FUNCTIONS:Respond accurately and efficiently to participant inquiries and service participant requests by clearly communicating verbally and/or in written form.Conduct proactive outbound calls to participants for a specific stated purpose as determined by management.Analyze research and resolve all participant account-level inquiries. Follow-up on a routine basis with updates and provide final resolution as timely as possible.Provide fund and product information to participants to include processing requirements and prospectus informationBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)