Technical Architect/Field CTO

ServiceNow is seeking a Technical Architect (Presales) to join our Team. The Technical Architect will be part of the Enterprise Architecture Team within our pre-sales organization, focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.  We act as technical leaders for our customers’ most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Technical Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Technical Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.What you get to do in this role:Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNowLead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscapeDefine the overall integration strategy aligned with enterprise architecture and the ServiceNow roadmap.Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.Provide thought leadership and collaborate with internal ServiceNow business unitsPartner with ServiceNow sales teams to articulate platform value and demonstrate alignment to the CSDM, industry best practices, and ServiceNow roadmap.Stay up to date with the latest ServiceNow products, partner innovations, and strategic releases to drive adoption and platform expansion.Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.