General Manager

General ManagerBoston, MA, USAFull-timeDepartment: Branches & OperationsLegal Entity: SIXT Rent a Car, LLC.Job DescriptionThe General Manager (GM) is accountable for effectively overseeing operations at designated branches, encompassing downtown and/or airport locations. The GM responsibilities include but are not limited to managing the rental fleet, ensuring excellent customer service, overseeing sales and operations initiatives, managing staff, and maintaining profitability through driving performance metrics, and ensuring compliance with industry regulations, while adhering to business processes and standards.KEY RESPONSIBILITIESOversee all operational aspects of designated branches, including downtown and/or airport locationsDevelop and implement strategic initiatives aligned with business requirements, enhance operational processes, and foster employee engagementSpearhead revenue growth strategies, analyze costs effectively, and optimize incremental sales opportunitiesProvide strategic oversight of business operations to ensure alignment of resources, training, and infrastructure to meet set targets and key performance indicators (KPIs)Offer guidance, mentorship, coaching, and leadership to nurture employee growth and development plansCultivate impactful relationships with key accounts through strategic networking, dedicated support, and effective leadershipManage budgets, employee reviews, training, schedules, and contract negotiations for optimal efficiencyAddress complex customer concerns, resulting in enhanced retention rates and strengthened brand loyaltyREQUIRED QUALIFICATIONS and EXPERIENCE Bachelor’s degree in Business, Management, or related field preferred5+ years of relevant work experience in sales, business development or customer serviceExperience in the rental car industry requiredProven successful leadership experience in sales operations driving revenue growth and customer satisfactionDemonstrated track record of meeting and exceeding sales targets and operational KPIs.Experience with vendor management and building relationships with key stakeholders. SKILLS & ABILITIES Excellent communication and interpersonal skillsProficiency in employee scheduling, Microsoft Office suite, Safety Assurance, Financial StatementsPassion for customer service excellenceAbility to lead staffing initiatives including leading, training and developing teamsMust have the ability to handle conflict resolution within a fast-paced, dynamic and evolving environmentAbility to travel domestically up to 40% of the time to designated locationsAdditional InformationAbout us:We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!