Executive Lounge Attendant

As the Fairmont Gold Attendant your role will be to ensure the smooth operation of the Fairmont Gold Lounge. Beyond the lounge will ensure that all guests needs for food and beverage and any other special requests are met.Maintains the appearance and presentation of any food and or beverage in the lounge and keeps the pantry area spotless, and organized.Approach all encounters with guests and employees in a friendly, service oriented manner.Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.Maintains the appearance and presentation of any food and or beverage in the lounge.Keeps the pantry area spotless, and organized.Maintains a record of par levels in the honor bar.Requisitions any food and beverage items required.Ensures the Lounge has a home away from home feel, appearing spotless and comfortable.Works with the Fairmont Gold Supervisors to create the best ambience for the guest visiting the lounge.Works with the Fairmont Gold Supervisors to assist with the welcome and departure experience when required.Delivers and removes any food or beverage service to guest rooms.Set up of Breakfast and any food and beverage products as required in the pantry areaPick up all food and beverage and supplies from production area   Monitor and remove any trays in the corridorsAnswer any guest questionsConstantly studies and observes guests to learn preferences and follows up with the Fairmont Gold Supervisors. Serves all food and beverage according to the standards of service etiquette and within hygiene, presentation and legal standards.  Is available to assist guests with any Internet needs in the Lounge, and is knowledgeable about the Boston area.Constantly communicates with the Fairmont Gold Supervisor to ensure seamless guest service, to anticipate their service needs, learn their preferences and seek to WOW and delight at every opportunity.