Job Details

ID #54286371
Estado Massachusetts
Ciudad Boston
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente Alphabe Insight Inc
Showed 2025-08-06
Fecha 2025-08-06
Fecha tope 2025-10-05
Categoría Etcétera
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Customer Support Assistant

Massachusetts, Boston, 02108 Boston USA
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Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team in Boston, MA. The ideal candidate will be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a smooth customer experience. If you’re passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and timely mannerTroubleshoot and resolve basic technical issues related to our communication servicesDocument all customer interactions and update internal support systems accuratelyCollaborate with internal departments to resolve complex customer concernsMonitor customer feedback and report recurring issues to improve service deliveryAssist in the onboarding process for new clients by providing product guidance and supportMaintain a high level of product knowledge to assist customers effectively

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